articles

Ideas, views and opinions, mostly about the web.

A tale of bad customer service – The case of Currys/PC World

A tale of bad customer service – The case of Currys/PC World

A couple of months ago, I went to a Currys/PC World store (for those of you who are unfamiliar with the brand, it is a British electrical retailer) to pick up a vacuum cleaner I reserved online (I needed it quickly, therefore I didn’t want to wait for home delivery).

The quite spacious store was almost empty of customers and a lot of sales people were wandering around doing nothing. Before going to pick up my order, I decided to have a quick look at some laptops they had on display.

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My first time using an iPad — Expectations vs Reality

My first time using an iPad — Expectations vs Reality

The first time I used an Apple product was for a whole semester in the early ‘00s, when I was an undergraduate student. The product was an iMac G3, and although it’s been quite some time to remember the details, I have a vivid memory that I didn’t like the whole experience. Although I don’t consider myself an Apple hater (I’ve even read Steve Jobs’ biography :P), ever since I consciously decided to stay away from Apple products; no iPhones, no iMacs, no iPads, no “i’s” in general.

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Sometimes you have to let go

Sometimes you have to let go

I wrote the title of this post and saved it as an empty draft at the end of September, 2012. At the time, I was thinking of dropping some of the domain names which I owned but I was not using. I was already thinking of doing that for at least a year, and it took me another one to actually do it, but I already managed to drop a few domains. I’m even about to drop another three in the following days.

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Setting goals, not resolutions

Setting goals, not resolutions

Although last year I wrote my new year’s resolutions, after reading a lot of other people’s resolutions during the last month I was convinced that I used the wrong term. Don’t get me wrong, but it looks like the term “resolution” is mostly used for things that someone wouldn’t normally do and is trying to convince and motivate him/herself to do them, only because a new year is approaching.

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Looking back to this year (2013)

Looking back to this year (2013)

Last year, for the first time, I wrote a new year’s resolution; just a small list of things which I would like to complete in 2013, from a professional point of view. Since I went over it a few times during the past year to check how I was progressing, I thought it would be nice to go through the list in a blog post as well before writing my new year’s resolution for 2014.

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